Susquehanna Maintenance Services, LLC

(Operating as SMS York, Grime Fighters, and Susquehanna Scoopers)

Effective Date: [November 11, 2025]

Principal Place of Business: []

This Privacy Policy describes how Susquehanna Maintenance Services, LLC ("the Company," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or interact with our digital platforms, including our website (SMSYork.com) and associated booking systems.

1. Information We Collect

We collect information primarily to fulfill service requests, process payments, and improve our services across our three brands: maintenance (SMS), cleaning (Grime Fighters), and pet waste removal (Susquehanna Scoopers).

1.1 Personal Identification Information

• Contact Data: Name, telephone number, email address, and service address.

• Account Data: Username and password (if utilizing a client portal).

1.2 Service & Payment Information

• Financial Data: Payment card information (processed by third-party processors), billing address, invoice history, and subscription details.

• Service Data: Pet count (for Susquehanna Scoopers), property type (commercial/residential), service history, and job notes.

1.3 Technical & Device Information

• Usage Data: Internet Protocol (IP) address, browser type, device type, referral sources, and pages viewed on our website.

• Geolocation Data: Collected during service appointments by field service management software to track technician location and optimize scheduling.

2. How We Collect Your Information

We collect information through three primary channels:

• Direct Interaction: When you fill out a form, request an estimate, call us, or book an appointment via our website or Facebook.

• Automated Technologies: Through cookies, server logs, and tracking pixels embedded in our website (Squarespace).

• Third-Party Platforms: Data received from the software we use to manage and document services.

3. How We Use Your Information

We use your data strictly to manage and operate our business, fulfill legal requirements, and provide services:

• Service Provision: To schedule, coordinate, and deliver the specific maintenance, cleaning, or groundskeeping services you request (T&M, PM, or one-time services).

• Billing & Accounting: To process payments, issue invoices, manage recurring subscriptions, and track internal finances (Zoho Books).

• Service Documentation & Liability: To create and store job-site photos and service records for quality assurance and liability protection (Google Drive).

• Communication: To send you service confirmations, status updates, appointment reminders, and follow-up communication.

• Marketing & Improvement: To measure website traffic, analyze service popularity (Google Analytics), and send promotional emails about our services.

4. Disclosure and Third-Party Sharing

We share your personal information with trusted third parties only as necessary to conduct business, process payments, or comply with the law. We do not sell your personal data.

4.1 Field Service & Payment Processors

Your data is shared with the following platforms to perform essential business functions:

Squarespace Website Hosting & Forms Contact data, Usage data, Technical data. Square (Invoices/Appointments) Scheduling, Billing, and Payment Processing Contact data, Financial data, Service requests. Jobber (or Similar FSM) Scheduling, Dispatching, Invoicing Contact data, Service data, Technician tracking data. Zoho Books Financial Accounting Name, Billing history, Revenue/Expense data. Google Drive Photo Documentation & Job Notes Service address, Job site photos (attached to client profile).

4.2 Legal and Public Disclosure

We may disclose your information if required by law, subpoena, or to protect the rights, property, or safety of our Company, our clients, or others.

5. Data Security and Retention

We take reasonable steps to protect your personal data from loss, misuse, and unauthorized access. All payment data is processed by PCI-compliant third-party processors (Square). We retain your data only for as long as necessary to provide you with services and to comply with legal and accounting requirements, typically seven (7) years following the end of your service relationship.

6. Cookies and Tracking Technologies

We use cookies, Google Analytics, and Facebook Pixels to track user activity on our site, manage advertising, and analyze our marketing performance. You have the right to decline or delete cookies through your browser settings, though this may impact website functionality.

7. Your Rights and Contact Information

You have the right to request access to the personal data we hold about you and request corrections.

If you have questions about this policy or our data practices, please contact us:

Susquehanna Maintenance Services, LLC

Email: info@smsyork.com

Mailing Address: []

Phone: [717-636-7636]